At Bengal Scryatal Pvt Ltd, we are committed to providing reliable and efficient delivery of our paper packaging products to customers. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed after confirmation of the order and completion of any applicable payment or advance-payment requirements.
Processing time may vary depending on:
- Product type
- Order quantity
- Customization requirements
- Printing requirements
- Availability of raw materials
- Production schedule
- Delivery location
For customized and bulk orders, the estimated production and delivery timeline will be communicated to the customer during the order process.
2. Delivery Locations
Bengal Scryatal Pvt Ltd. may provide delivery services to locations across India, subject to product availability, logistics arrangements, and serviceability of the destination.
Delivery availability may vary depending on the size and quantity of the order.
For large or bulk orders, customers may contact us directly to discuss transportation and delivery arrangements.
3. Shipping Charges
Shipping or transportation charges may vary depending on:
- Order quantity and weight
- Product dimensions
- Delivery location
- Transportation method
- Courier or logistics provider
- Special handling requirements
Any applicable shipping charges will be communicated to the customer before order confirmation where applicable.
4. Estimated Delivery Time
Delivery timelines provided by Bengal Scryatal Pvt Ltd. are estimates and may vary depending on production requirements and transportation conditions.
For standard orders, the expected delivery timeframe will be communicated at the time of order confirmation.
Customized and bulk orders may require additional production time.
Delivery may also be delayed due to circumstances beyond our reasonable control, including:
- Transportation delays
- Weather conditions
- Natural disasters
- Strikes or labour disruptions
- Government restrictions
- Road or logistical disruptions
- Unexpected supply or production issues
5. Customized and Bulk Orders
Customized and bulk orders may require additional time for production, quality checks, packaging, and transportation.
The estimated delivery schedule for such orders will be discussed and agreed upon with the customer before production wherever reasonably possible.
6. Order Tracking
Where a tracking facility is available through the selected courier or logistics provider, tracking information may be shared with the customer.
For bulk or freight shipments, delivery status may be communicated directly by Bengal Scryatal Pvt Ltd. or the relevant transportation provider.
7. Delivery Attempts
Customers are responsible for providing accurate delivery information, including:
- Name
- Company name, where applicable
- Complete delivery address
- Contact number
- Any relevant delivery instructions
Bengal Scryatal Pvt Ltd. will not be responsible for delays or additional charges caused by incorrect or incomplete delivery information provided by the customer.
8. Receiving the Order
Customers are advised to inspect the outer packaging and products upon delivery.
If the shipment appears damaged or there is a significant shortage or discrepancy, customers should notify Bengal Scryatal Pvt Ltd. as soon as reasonably possible and provide relevant photographs, order details, and other supporting information.
We will review the matter and provide an appropriate resolution where the issue is verified.
9. Failed or Delayed Delivery
A delivery may be delayed or unsuccessful due to circumstances such as:
- Incorrect or incomplete address
- Customer unavailable at the delivery location
- Unreachable phone number
- Refusal to accept the shipment
- Logistics or transportation problems
- Events beyond our reasonable control
Additional delivery charges may apply where a shipment needs to be re-dispatched due to circumstances attributable to the customer.
10. Damaged Shipments
If products are damaged during transportation, customers should contact Bengal Scryatal Pvt Ltd. promptly after receiving the shipment.
Customers may be required to provide photographs of:
- Damaged products
- Outer packaging
- Shipping labels
- The affected quantity
After reviewing the claim, Bengals Crystal may arrange an appropriate replacement, adjustment, or other resolution where applicable.
11. Delivery Confirmation
Delivery may be considered completed when the products are delivered to the address provided by the customer and accepted by the customer, an authorized representative, or another person authorized to receive the shipment.
12. Shipping & Delivery Responsibility
Once an order has been handed over to the selected courier, transporter, or logistics provider, delivery is subject to the terms and operational conditions of that provider.
Bengal Scryatal Pvt Ltd. will make reasonable efforts to assist customers with delivery-related issues and coordinate with the relevant logistics provider where necessary.
13. Contact Us
For questions regarding shipping, transportation, delivery status, or an existing order, please contact us:
Bengal Scryatal Pvt Ltd.
Phone: +91-8882845278
Email: info@bengalscrystal.com
14. Policy Updates
Bengal Scryatal Pvt Ltd. reserves the right to modify or update this Shipping & Delivery Policy at any time.