At Bengal Scryatal Pvt Ltd., we are committed to supplying quality, reliable, and practical paper packaging solutions. We carefully process each order according to the specifications agreed with the customer.
This Refund & Return Policy explains the circumstances under which returns, replacements, cancellations, and refunds may be accepted.
1. Order Cancellation
Customers may request cancellation of an order by contacting Bengal Scryatal Pvt Ltd.as soon as possible.
Cancellation requests will be reviewed based on the status of the order.
- Orders that have not entered production may be eligible for cancellation.
- Orders that have already entered production may not be cancellable.
- Customized, printed, or specially manufactured orders generally cannot be cancelled once production has started.
- Any applicable refund will depend on the production status and costs already incurred.
2. Returns
Due to the nature of our products, returns are generally accepted only when the products are defective, damaged during delivery, or materially different from the specifications confirmed at the time of order.
Customers should contact us before returning any product. Unauthorized returns may not be accepted.
3. Damaged Products
If products are damaged during transportation, customers should notify Bengal Scryatal Pvt Ltd. as soon as reasonably possible after receiving the shipment.
Where possible, customers may be asked to provide:
- Photographs of the damaged products
- Photographs of the packaging
- Order or invoice details
- A description of the issue
- Other information required to assess the claim
After reviewing the claim, Bengal Scryatal Pvt Ltd. may provide an appropriate resolution, which may include replacement of the affected products or another mutually agreed solution.
4. Defective or Incorrect Products
If you receive products that have a significant manufacturing defect or do not substantially match the agreed specifications, please contact us promptly.
After verification, Bengal Scryatal Pvt Ltd. may, at its discretion and where appropriate:
- Replace the affected products;
- Correct or reproduce the affected quantity; or
- Provide another appropriate resolution agreed with the customer.
The resolution will depend on the nature and extent of the issue.
5. Customized and Printed Products
Customized products, including products manufactured according to customer-provided dimensions, designs, artwork, logos, printing requirements, or other specifications, are generally non-returnable and non-refundable once production has started.
Customers are responsible for checking and approving the specifications, artwork, dimensions, quantities, and other details provided for production.
Minor variations in colour, printing, dimensions, texture, or material characteristics that can reasonably occur during manufacturing may not be considered defects.
6. Bulk Orders
For bulk orders, customers should inspect the shipment upon delivery and notify Bengal Scryatal Pvt Ltd. of any significant discrepancy or quality issue within a reasonable period.
Claims relating to shortages, defects, or incorrect products may require verification against the original order, approved specifications, production records, and delivery details.
7. Refunds
If Bengal Scryatal Pvt Ltd. approves a refund, the refund amount will depend on the circumstances of the case and the amount determined to be refundable.
Refunds, where applicable, will generally be processed using the original payment method or another mutually agreed method.
The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.
8. Non-Returnable Situations
A return, replacement, or refund may not be accepted in cases such as:
- Change of mind after production has started
- Incorrect specifications provided by the customer
- Customer-approved artwork or design containing errors
- Improper storage or handling of products after delivery
- Normal variations associated with paper or packaging materials
- Damage caused after delivery by the customer or a third party
- Customized products where the agreed specifications were correctly fulfilled
- Products altered, used, or damaged after receipt
9. Return Shipping
If a return is approved because of a verified manufacturing defect, incorrect product, or another issue attributable to Bengal Scryatal Pvt Ltd, the appropriate return or replacement arrangements will be discussed with the customer.
If a return is requested for reasons not attributable to Bengal Scryatal Pvt Ltd. any applicable transportation or return costs may be the customer's responsibility.
10. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us with:
- Customer name
- Order or invoice number
- Product details
- Date of delivery
- Description of the issue
- Photographs or supporting evidence, where applicable
Our team will review the request and communicate the next steps.
11. Policy Changes
Bengal Scryatal Pvt Ltd. reserves the right to update or modify this Refund & Return Policy from time to time.
Any changes will be posted on this page with an updated Effective Date.
12. Contact Us
For questions regarding returns, replacements, cancellations, or refunds, please contact us:
Bengal Scryatal Pvt Ltd.
Phone: +91-8882845278
Email: info@bengalscrystal.com